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Privacy Policy

DriveLine Express ATL

Privacy Policy

Last Updated: September 26, 2026

DriveLine Express ATL ("DriveLine Express ATL," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website, requesting information, booking services, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you may have regarding your information.

By using the DriveLine Express ATL website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with DriveLine Express ATL, we may collect information such as:

Information You Provide

This may include:

  • First and last name;

  • Phone number;

  • Email address;

  • Billing information;

  • Payment information;

  • Pickup and delivery addresses;

  • Service addresses;

  • Vehicle year, make, model, and other vehicle information;

  • Information about the delivery or service requested;

  • Package or item information;

  • Appointment and booking information;

  • Communications between you and DriveLine Express ATL;

  • Customer feedback, reviews, photographs, or other information you voluntarily provide; and

  • Other information necessary to provide the requested service.

Please do not provide sensitive personal information that is not necessary for us to provide the requested service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform, hosting provider, analytics tools, or other technology.

Depending on the technology used on the website, this information may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Approximate geographic location;

  • Date and time of website visits;

  • Referring website or page; and

  • Website usage and interaction information.

2. How We Use Information

DriveLine Express ATL may use information we collect to:

  • Provide and manage delivery and mechanic services;

  • Process bookings and service requests;

  • Provide quotes and estimates;

  • Process payments;

  • Communicate with customers;

  • Confirm appointments;

  • Coordinate pickups and deliveries;

  • Provide customer support;

  • Respond to questions and requests;

  • Maintain service and transaction records;

  • Send service-related communications;

  • Improve our website and services;

  • Prevent fraud, misuse, or unauthorized activity;

  • Maintain the safety and security of our business;

  • Comply with legal and regulatory obligations; and

  • Carry out other purposes disclosed at the time information is collected.

3. Payment Information

When you make a payment through DriveLine Express ATL, your payment may be processed by a third-party payment processor.

Depending on the payment method and technology used, DriveLine Express ATL may not directly receive or store your complete payment card information.

Third-party payment processors may collect and process payment information according to their own privacy policies and terms.

DriveLine Express ATL may retain limited payment-related information, such as transaction amount, payment date, transaction status, or the last four digits of a payment card when provided by the payment processor for business or recordkeeping purposes.

4. How We Share Information

DriveLine Express ATL does not sell your personal information for money.

We may share information when reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

Service Providers

We may use third-party companies or individuals to help operate our business, including providers for:

  • Website hosting;

  • Online booking;

  • Payment processing;

  • Scheduling;

  • Customer communication;

  • Business management;

  • Analytics;

  • Email or text messaging;

  • Cloud storage; and

  • Other business-related functions.

These providers may have access to information only as reasonably necessary to perform services on our behalf.

Service-Related Sharing

Information may be shared when necessary to complete a customer's requested service.

For example, a delivery service may require a driver's access to pickup and delivery information.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a valid legal request;

  • Protect the rights, safety, or property of DriveLine Express ATL or others;

  • Investigate fraud or unauthorized activity; or

  • Enforce our agreements and policies.

Business Transfers

If DriveLine Express ATL is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

5. Text Messages, Phone Calls & Electronic Communications

If you provide a phone number or email address, DriveLine Express ATL may use it to communicate with you regarding:

  • Service requests;

  • Quotes;

  • Appointments;

  • Pickup and delivery coordination;

  • Service updates;

  • Payment or transaction information;

  • Customer support; and

  • Other communications directly related to your transaction.

If you separately consent to receive promotional communications, you may opt out of those communications using the available unsubscribe or opt-out instructions.

Opting out of promotional communications does not necessarily prevent us from sending important transactional or service-related communications.

6. Cookies & Similar Technologies

Our website or third-party services used on our website may use cookies, pixels, analytics tools, or similar technologies.

These technologies may be used to:

  • Keep the website functioning;

  • Remember certain preferences;

  • Understand how visitors use the website;

  • Improve website performance;

  • Measure marketing or advertising effectiveness; and

  • Provide relevant website functionality.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of portions of the website.

7. Analytics & Third-Party Services

DriveLine Express ATL may use third-party analytics, advertising, booking, mapping, payment, or other technology services.

These third parties may collect information about your interaction with our website or services according to their own privacy policies.

DriveLine Express ATL does not control the privacy practices of independent third-party services.

Customers should review the privacy policies of third-party providers when using their services.

8. Location Information

Certain DriveLine Express ATL services may require location or address information in order to provide delivery, pickup, roadside, mechanic, or other location-based services.

We may collect location information that you voluntarily provide, such as a pickup, delivery, or service address.

If a device or third-party service provides precise location information, that information will be handled according to the applicable service's permissions and privacy practices.

DriveLine Express ATL does not require customers to provide precise device location unless it is necessary for a particular service and disclosed at the time of collection.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.

10. Information Security

DriveLine Express ATL takes reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured channels unless specifically requested and appropriate for the service.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13.

DriveLine Express ATL does not knowingly collect personal information from children under 13 through the website.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review and address the situation as appropriate.

12. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request access to certain personal information we maintain about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Ask questions about how your information is used;

  • Opt out of certain promotional communications; or

  • Exercise other rights provided by applicable law.

Certain information may need to be retained because of legal, financial, security, or business recordkeeping requirements.

To make a privacy-related request, please contact DriveLine Express ATL using the contact information provided below.

We may need to verify your identity before completing certain requests in order to protect customer information from unauthorized access.

13. Third-Party Websites & Links

Our website may contain links to websites, applications, social media platforms, payment providers, or other third-party services.

DriveLine Express ATL does not control the privacy practices of these third parties.

Once you leave our website or interact with a third-party service, that third party's privacy policy and terms may apply.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

14. Social Media

DriveLine Express ATL may maintain profiles or pages on social media platforms.

Information you voluntarily post, comment, message, or otherwise submit through a social media platform may be visible to DriveLine Express ATL and may also be subject to the social media platform's own privacy policies.

DriveLine Express ATL may use publicly available customer reviews, comments, photographs, or testimonials for business purposes only when appropriate authorization or permission has been obtained.

15. Reviews, Testimonials & Customer Content

If you voluntarily provide a review, testimonial, photograph, video, or other content to DriveLine Express ATL and authorize us to use it for marketing or promotional purposes, we may display that content on our website, social media pages, advertisements, or other marketing materials.

We will not represent that a customer provided an endorsement or testimonial without appropriate authorization.

Customers should avoid including sensitive personal information in publicly submitted reviews or other content.

16. Data Breach

In the event DriveLine Express ATL becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide any notifications required by applicable law.

17. Changes to This Privacy Policy

DriveLine Express ATL may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of the website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, want to submit a privacy request, or have concerns about how your information is handled, please contact:

DriveLine Express ATL
Atlanta Metropolitan Area, Georgia
Website: DriveLineExpressATL.com

Please include enough information for us to understand your request and respond appropriately.

19. Policy Acknowledgment

By using the DriveLine Express ATL website or services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Last Updated: September 26, 2026

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